We love being able to provide quality preloved (secondhand) fashion online and want to make the experience as straightforward and pleasant for everyone.

We encourage you to ask any questions prior to buying. Please contact us via email at info@prelovedforrelove.com. We will reply to your message as soon as we can.

We will accept returns and process money back refunds* on the item price only. Postage costs are not refundable.

Please notify us via email at info@prelovedforrelove.com within THREE (3) BUSINESS DAYS of receiving the item/s, so that we can provide with our address and outline the returns process.

The item/s must be returned to us in the same condition as they were sent (ie unworn and undamaged – other than any known flaws).

The item/s must be returned via a tracked Australia Post Parcel Post satchel ($8.50) and the satchel MUST be lodged at an Australia Post outlet, as a receipt will be provided as proof of lodgement.

Refunds will be processed as soon as the item has been returned and we have re-inspected the item to ensure there is no additional damage.

Refunds will be provided via the initial payment method used. We do not provide refunds via cash, cheque or money orders.